Last updated: 2026-08-16
All payments for ForgeRank AI credits are processed by our Merchant of Record, Waffo Pancake. Waffo Pancake handles billing, tax, and refund requests on our behalf. You may request a refund either by contacting us at wodeniaa@gmail.com or through the Waffo Pancake customer portal used at checkout.
Refund calculations are strictly based on the actual out-of-pocket payment amount. The refundable amount is:
Refund Amount = Actual Amount Paid − Value of Consumed Credits
The value of consumed credits is calculated at the standard per-credit price (not any discounted or promotional rate you may have paid).
Our credits are delivered instantly upon successful payment. By completing your purchase and requesting immediate delivery, you acknowledge that, under EU/UK digital-content rules, the statutory right of withdrawal lapses for the portion of credits that has already been consumed. Unconsumed credits remain fully refundable under Sections 1–2 above, and we honor your statutory cooling-off rights.
We ask that you contact us first so we can resolve any billing issue. If you initiate a dispute (chargeback) directly with your bank or payment provider, we reserve the right to permanently ban the associated account and forfeit any remaining credits where the chargeback is found to be fraudulent or abusive (for example, where the service was fully delivered and used).
For genuinely unauthorized transactions (e.g. a stolen card), please contact support immediately so we can investigate and assist. We may submit account usage records, IP addresses, and login logs to the relevant institutions as anti-fraud evidence in any dispute.
We reserve the right to review accounts at any time. If abnormal activity is detected — such as using automated scripts, abusing promotional codes across multiple accounts, or maliciously farming credits (as defined in our Acceptable Use Policy) — we may immediately freeze the account, remove all credits, and deny any refund without prior notice.
All approved refunds are returned strictly to the original payment account used for the purchase. We do not support refunds to third-party accounts, cryptocurrency wallets, or balance transfers, to prevent fraud and money laundering.
We may modify, suspend, or terminate certain features at any time. Routine updates or deprecations do not constitute grounds for a full refund. If a major technical failure causes continuous service interruption exceeding 24 hours, we will provide compensation in the form of equivalent credits or a pro-rata refund for the interrupted period. To the maximum extent permitted by applicable law, we assume no liability for indirect or consequential losses.
Approved refunds are issued to your original payment method via Waffo Pancake. While we aim to process within 5–7 business days, actual timelines also depend on your payment provider and may take longer to appear.